Last Updated: September 27, 2026
We want you to be satisfied with your purchase. If for any reason you are not, you may return most items within 30 days of delivery for a full refund. This return right applies to all eligible items regardless of whether the product is defective.
Return Window
You have 30 calendar days from the date of receipt to initiate a return. The return window is calculated from the delivery date recorded by the carrier, not the order date. Returns initiated after this period may be refused at our discretion.
Condition Requirements
To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Items that show signs of use, damage, or missing components may be subject to a reduced refund or refused.
How to Initiate a Return
Email us at info@meccagift.com with your order number and the item(s) you wish to return. We will respond within 1 business day with a return authorization and a prepaid return shipping label. Please do not ship returns without first obtaining a return authorization; unauthorised returns may be delayed or refused.
Return Shipping
Return shipping is free. We provide a prepaid label with every authorised return. There are no restocking fees. The original shipping cost—which is free for all orders—is not deducted from your refund.
Return Address
Returns should be sent to:
meccagift
159 Ashford Avenue
Dobbs Ferry, NY 10522
United States
Please include your order number inside the package.
Refund Processing
Once your return is received at our facility, we will inspect the item and process your refund within 1–2 business days. Refunds are issued to the original payment method. After we process the refund, it typically takes 7–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@meccagift.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you. This is separate from the standard 30-day return right described above and does not limit it.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned: opened consumable products, personalised or customised items, and gift cards. If you are unsure whether an item is returnable, contact us before placing your order.
Cancellations
Orders may be cancelled before they ship. Contact us at info@meccagift.com as soon as possible if you wish to cancel. If the order has already shipped, you may return it under the terms above.
Contact
For return and refund questions, email info@meccagift.com or call +1 914-325-1610, Monday – Friday, 9:00 AM – 6:00 PM Eastern Time.